Property management is about building relationships. At the end of the day, my job is all about the relationships I have. My relationships are with owners, tenants, vendors and the community. The foundations of my relationships are built on honesty and trust. The results of these successful relationships are increased revenue and appreciation in property value when it comes to owners and mutual respect when it comes to tenants. Another big benefit of my relationships is reduced risk and liability. It is important for owners and tenants to trust their property managers and believe in their knowledge. Many property owners are astute in managing their real estate holdings, but many are not. Many tenants reply on managers to look out for their best interest.
Recently, a representative of a property owner contacted our office to find a tenant for the property. She wanted to take possession of the home from the tenant, clean it and turn it over to us to market. Unfortunately getting possession of the property did not go as smoothly as anticipated. The tenant was not communicating with the representative and instead was speaking directly with the owner who was in a different state. The owner then communicated to the representative that according to the tenant, the only item left at the house was a boat. The tenant had intended to tow his boat to his new house and would be done at the property. Based on this information, the representative diligently went to the property to take possession of the home. In doing so, she noticed personal items were still in the home. Assuming the tenant had abandoned the property, she entered the premises. Thankfully, she called me and asked me to come by the home to take a look at it in order to assess what needs to be done to in order to get it rent ready. When I arrived, the representative met me outside and began to tell me what had transpired and expressed frustration. Realizing the tenant’s possessions were still in the home I asked whether the tenant had given up possession of the property. I was informed since the rep had a key and believed the property was vacated, she had entered the home and begun planning. I asked for the tenant’s phone number and called him. I learned the tenant hadn’t given up possession and expected to relinquish possession by delivering the keys to the rep on the last day of the month. In a short amount of time I was able to help the representative avert a potentially huge liability.
Trust New Bridge Management to handle all the expected and unexpected situations of your real estate portfolio by calling 209-668-6700 or visi our website.